AboveNet, Inc., a leading provider of fiber optic connectivity, shone in the wake of Hurricane Ike. By abiding by the principle, “expect the unexpected”, it was ready and able to respond to customer outages with effective, proven trouble-resolution techniques.
AboveNet is known for putting its customers needs above everything else, which was clear to its Texas customers. The company understands that its customers trust it to protect their vital communication and to efficiently and quickly move massive amounts of data, both in normal times and difficult times.
During the storm, long established plans and processes were implemented to ensure a quick return to normal operations. Part of these plans included constant contact with local operation personnel and their Network Maintenance Center counterparts. Additionally, AboveNet employees were in the streets as soon as the storm passed, to assess damages that might cause an interruption to their network.
What’s the secret to staying so connected with their customers? AboveNet personnel are taught to put themselves in their customers’ shoes to better understand their situation and needs. By standing in their customers’ shoes and creating ‘what if’ scenarios, they are better able to adapt to changing conditions, in this case, hurricanes.
About AboveNet, Inc.
AboveNet provides fiber optical connectivity solutions for business and carriers. Its private optical network delivers key network and IP services in and among 14 top U.S. metro markets and London. AboveNet's network is widely used in demanding markets such as financial services, media, health care, retail and government.
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